LIHEAP

Contact: ComEd Media Relations

312-394-3500

FOR IMMEDIATE RELEASE

ComEd Reminds Customers to Apply for LIHEAP Bill Assistance

by May 31 Deadline

ComEd connects eligible families to grants, offers enhanced bill-assistance options

and more ways to access them

CHICAGO (May 19, 2022) – With the May 31 application deadline approaching for the Low

Income Home Energy Assistance Program (LIHEAP), a federal program that helps

families with energy costs, ComEd encourages eligible Illinois families and individuals to

apply now while funding is available.

While ComEd’s average monthly residential bills remain among the lowest in the country,

the impacts of the pandemic and inflation have created economic challenges for some

households. That is why, by contacting ComEd, representatives can help connect eligible

customers to funding available through LIHEAP and other state and federal assistance

programs. In addition to state and federal assistance, ComEd also offers bill support through

its Supplemental Arrearage Reduction Program (SARP), which is available to ComEd

residential customers who qualified to receive energy-assistance benefits from LIHEAP.

“Each year, we run the risk of energy-assistance funding going unclaimed because Illinois

residents think they don’t qualify for grants,” said Melissa Washington, ComEd's chief

customer officer and senior vice president of customer operations. “We encourage all our

customers to contact ComEd immediately so we can help them determine if they’re eligible

for financial assistance. If not, ComEd has a number of enhanced bill-payment options to

support families of all income levels.”

To make families and individuals aware of energy bill assistance options available and

connect them to the assistance they need, ComEd works with community organizations to

host assistance events. For a list of event times and locations, visit ComEd.com/LocalEvents.

Any customer experiencing difficulty paying their electric bill is encouraged to call ComEd

immediately at 1-800-334-7661 (1-800-EDISON-1), Monday through Friday from 7 a.m. to

7 p.m. to learn more on how to apply. Information on each of these options is available at

ComEd.com/PaymentAssistance.

Enhanced bill-payment options

In addition to financial-assistance options, ComEd offers residential customers the following

payment programs. Visit ComEd.com/Eligibility for eligibility guidelines and to apply.

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• A more flexible and generous deferred payment arrangement of up to 12 months

with zero dollars down through July 31, 2022, for low-income customers. All other

residential customers who contact ComEd can sign up for a deferred payment

arrangement of up to 12 months with 10-percent down through July 31, 2022.

• For any ComEd residential customer who has had service disconnected, but

subsequently enrolls in LIHEAP or a Percentage of Income Payment Plan (PIPP),

ComEd will waive reconnection fees through July 31, 2022.

• Budget billing, which provides a predictable monthly payment based on your

electricity usage from the last 12 months.

• Flexible payment options like due-date extensions.

• High-usage alerts, which enable customers to receive alerts when their usage is

trending higher than normal to help manage overall energy use, and energymanagement tips to help customers manage energy use to save money now and on

future energy bills.

Easier access to assistance and energy-saving options

To streamline access to financial-assistance options and programs that can help families and

individuals manage their electric bills, ComEd recently launched the Smart Assistance

Manager (SAM).

SAM is an online self-service tool that can match customers with the payment-assistance

programs for which they may eligible – including deferred-payment arrangements and

LIHEAP – then provides guidance and links to apply. SAM also provides recommendations

on energy-efficiency offerings that can save customers money and energy, including free

home energy assessments and discounts on energy-saving products.

Support options are generated based on each customer’s household information, such as

energy usage and billing history. Customers who create an online account with ComEd

through the “My Account” tool can log in while using SAM to get even more personalized,

targeted results. Customers can access this free tool at ComEd.com/SAM.

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ComEd is a unit of Chicago-based Exelon Corporation (NASDAQ: EXC), a Fortune 200 energy

company with approximately 10 million electricity and natural gas customers – the largest number of

customers in the U.S. ComEd powers the lives of more than 4 million customers across northern

Illinois, or 70 percent of the state’s population. For more information visit ComEd.com and connect

with the company on Facebook, Twitter, Instagram and YouTube.